Thank you for visiting and shopping at bagplanetshop.com, operated by BAG PLANET LIMITED (“we,” “our,” or “us”). We are dedicated to delivering your orders securely, efficiently, and on time.
This Shipping Policy outlines our shipping procedures, delivery timeframes, rates, and terms. By placing an order on our Site, you accept and agree to the guidelines detailed below.
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays) after we receive your order confirmation email.
- Order Cut-off Time: Orders placed after 2:00 PM (NZST) will begin processing on the following business day.
- High-Volume Delays: During peak holiday seasons, promotional events, or flash sales, processing times may take up to 5 business days. If there is a significant delay in the shipment of your order, we will contact you immediately via email at mistal@bagplanetshop.com.
- Payment Verification: Processing time begins only after your payment has been successfully authorized and verified.
2. Domestic Shipping (Within New Zealand)
We provide comprehensive domestic shipping services across New Zealand via trusted local courier networks (such as NZ Post and CourierPost).
Shipping Rates and Delivery Estimates
We offer standard and expedited shipping options for our domestic customers:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Domestic | 3 – 5 Business Days | $7.99 NZD (Free for orders over $150 NZD) |
| Express Domestic | 1 – 2 Business Days | $14.99 NZD |
| Rural Delivery (RD) | 5 – 7 Business Days | Additional $4.00 NZD surcharge applies |
Please note that delivery times are estimates provided by the carrier and are not guaranteed.
3. International Shipping
BAG PLANET LIMITED offers worldwide international shipping so that you can enjoy our products no matter where you live. International shipments are handled by premium carriers, including DHL Express and FedEx.
Destination Zones and Estimates
- Australia:
- Standard Shipping: 5 – 10 business days ($19.99 NZD)
- Express Shipping: 2 – 4 business days ($34.99 NZD)
- North America & Europe:
- Standard Shipping: 7 – 14 business days ($29.99 NZD)
- Express Shipping: 3 – 6 business days ($49.99 NZD)
- Rest of the World:
- Standard Shipping: 10 – 20 business days ($39.99 NZD)
- Express Shipping: 5 – 8 business days ($59.99 NZD)
4. Customs, Duties, and Taxes
When ordering from bagplanetshop.com for international delivery, you are considered the importer of record and must comply with all laws and regulations of the destination country.
- Customer Responsibility: All international packages may be subject to local customs duties, import taxes, Value Added Tax (VAT), or Goods and Services Tax (GST) levied by the destination country. All such fees are the sole responsibility of the customer.
- Fee Calculation: We do not calculate, collect, or display these fees during the checkout process. Customs policies vary widely from country to country; please contact your local customs office for detailed information.
- Refused Shipments: If you refuse a shipment due to unexpected import fees, you are still responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to us. These amounts will be deducted from your product refund.
5. Shipment Tracking and Status
Once your order has physically left our warehouse and is scanned by the courier, you will receive an automated Shipment Confirmation email containing your unique tracking number and a link to the tracking website.
- Tracking Activation: Please allow up to 24 hours for the tracking status to update and show active movements on the carrier’s portal.
- Monitoring Your Order: You can monitor your package status directly through your account panel on our website or by using the link provided in your confirmation email.
6. Delivery Restrictions
To ensure the secure delivery of your items, we enforce the following delivery constraints:
- P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or military APO/FPO addresses. A valid physical residential or commercial street address is strictly required for all shipments.
- Signature Upon Delivery: For security reasons and to protect your valuable purchase, all orders valued over $200 NZD require a physical signature upon delivery. If no one is available to sign, the courier will leave a card with instructions for re-delivery or local depot collection.
7. Wrong Address and Failed Deliveries
We want to make sure your package arrives at the right destination. Please double-check your shipping information before completing your order.
- Inaccurate Information: We are not responsible for lost packages or failed deliveries resulting from inaccurate, incomplete, or incorrect addresses provided by the customer during checkout.
- Address Corrections: If you notice an error in your shipping address, contact us immediately at mistal@bagplanetshop.com or call +(64)9 8351152. Address corrections can only be processed if the package has not yet been handed over to the shipping carrier.
- Return to Sender: If a package is returned to us by the carrier due to an incorrect address or failure to collect, the customer will be responsible for the reshipment costs.
8. Damaged, Lost, or Missing Packages
We pack all items securely to withstand transit, but occasionally mishaps happen during shipping.
Packages Damaged in Transit
If your package arrives visibly damaged, leaking, or crushed, please follow these steps:
- Take clear, high-resolution photographs of the damaged packaging before opening it.
- Inspect the internal products for damage and take photos of any broken items.
- Save all packaging materials and damaged goods.
- Report the issue to our customer service team at mistal@bagplanetshop.com within 48 hours of delivery.
Lost Shipments
If your tracking status shows “Delivered” but you have not received your package:
- Check around your property, porch, or with neighbors.
- Contact the local courier company directly using your tracking number to open an inquiry.
- If the package remains missing after 3 business days from the marked delivery date, contact us so we can assist you in filing an official investigation with the carrier.
9. Contact Information
If you have any questions about our shipping procedures, delivery timeframes, or need assistance tracking a current shipment, please contact our support team:
- Company Name: BAG PLANET LIMITED
- Website: bagplanetshop.com
- Contact Email: mistal@bagplanetshop.com
- Contact Phone: +(64)9 8351152
- Physical Address: 387 Great North Road, Henderson, Auckland 0612, New Zealand